Refund policy
30-day easy returns & exchanges. We want you and your dog to love your Floppy. If it isn't the right fit, you have 30 days from delivery to request a return or an exchange.
What can be returned
- Items must be unworn, unwashed and in their original condition, with any packaging.
- For hygiene reasons we can't accept hats that show signs of wear or pet hair.
- Bundle items can be returned individually; the refund is prorated against the bundle price you paid.
Exchanges (best option for sizing)
Not sure about the size? Measure your dog's head just above the ears and check the size guide before ordering. If you still need a different size or print, email hello@floppypets.com with your order number and we'll set up an exchange.
How to start a return
- Email hello@floppypets.com within 30 days of delivery with your order number and the reason.
- We'll reply with the return address and instructions. Please don't send anything back before contacting us.
- Pack the item securely. Return shipping is paid by the customer; we recommend a tracked service.
Refunds
Once we receive and inspect the item we'll email you and issue the refund to your original payment method within 5–10 business days. Original shipping charges, if any, are non-refundable. Depending on your bank it can take a few extra days for the credit to appear.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with photos and your order number. We'll make it right at no cost to you — replacement or full refund, shipping included.
Questions? hello@floppypets.com